Start with the question that matches your project, then use the related guide or service page for more detail.
Start with the problem and the property
You do not need to diagnose the fault before calling. Describe what you noticed, when it happens, and whether one room, one unit, shared areas, or the whole property is affected.
- Property address, borough, and building type
- Symptoms and when they started
- Equipment in use when the issue occurs
- The person who can arrange safe building access
Plan added electrical loads before choosing equipment
For a renovation, new appliance, or EV charger, share the equipment specifications and planned location. Existing capacity, equipment condition, and the cable route need review before the electrical scope can be confirmed.
- Existing service size only if known
- New equipment specifications and proposed location
- Building or management requirements already received
- Safe photos and available plans or records
NYC Electrical Questions FAQs
Do I need a repair, a panel upgrade, or a service upgrade?
A recurring electrical problem does not by itself establish that an upgrade is needed. Start with troubleshooting. Panel work addresses the distribution equipment; a service upgrade concerns the supply capacity and associated equipment. Existing conditions and planned loads determine the appropriate scope.
Can I get a final price from photos?
Photos can help with an initial discussion, but they may not show wiring condition, routing, access, or the complete scope. Some requests need an onsite review or troubleshooting before final pricing. Ask what the proposed price includes and what still needs to be checked.
What should I send before a service visit?
Include the property address, borough, building type, symptoms or planned work, urgency, and access contact. Share existing equipment details, plans, or agency documents if available. You do not need to open electrical equipment to gather information.
Does my project need an electrical permit?
NYC requires permits for most electrical work. The filing and inspection requirements depend on the actual scope. Ask the licensed electrical contractor to confirm the requirements before work begins; a small-looking job should not be assumed exempt.
Can I send photos without opening the panel?
Yes. Only take photos from a safe position. Do not remove covers, touch exposed wiring, move damaged equipment, or approach wet electrical equipment to take a photo. If a photo cannot be taken safely, describe the issue instead.
What should a property manager arrange before the visit?
Identify the affected units or common areas, the onsite contact, permitted access times, and any building requirements. Tell us about tenant or business scheduling constraints. If a shutdown may be needed, the scope and coordination should be discussed before work starts.
Official resources
These resources are provided for general planning. Requirements can change and should be confirmed for the specific property and project.
Electrical service built around the property
We review the symptoms, property type, equipment, access, and project requirements before recommending the next step. Call to discuss urgent problems or use the form to request electrical service.